This role focuses on transforming organizational vision into efficient operations while building impactful partnerships that advance our mission. The Director will serve as the operational backbone of the organization, driving process improvements, strengthening key partnerships, and connecting technical, clinical, and communication teams. This role reports directly to the Executive Director.
The Director of Commercial Insulation will lead the development, execution, and growth of the commercial insulation division within our franchise system. This role is responsible for building and scaling a profitable commercial program that supports franchise owners in pursuing B2B opportunities. The Director will serve as the subject matter expert in commercial insulation, ensuring franchisees have the operational systems, sales strategies, and technical training needed.
The Strategic Payments Program Manager will guide expansion efforts across the US market. This position centers on defining and implementing our US FinTech and Payments growth agenda, steering commercial initiatives, and establishing or deepening critical partnerships with major players. The work will directly enhance incremental revenue and contribute to a P&L-positive outcome for the FinTech division.
The Vice President of Customer Success will shape and execute strategies that drive customer satisfaction, retention, and growth. This role focuses on the Client Services departments and provides strategic direction and operational oversight to ensure consistent, world-class client experiences. You'll grow the services business, improve customer experience, and align delivery performance with company goals.